Design Proofs & Finalising
Included in your order are two rounds of digital proofs. We will design your first proof exactly as sampled in the collection, including the wording and detail you provide in your content form. You then have a chance to alter, should you require changes to your design. We can happily make changes to your ink colour, card stock and minor adjustments to the layout. If these changes are major or you wish for a specific custom-made design, it can be requested via email and will incur further costs.
Items vary with minimum quantity, so be sure to check. Please ensure you have ordered the correct quantity, keeping in mind for invitation orders, that you will have couples and families invited that only require one invite between 2 or more guests. We suggest ordering around 10 spares, for any last minute additions to your guest lists. If you require more than 200 pieces, please get in touch with us for a quote via email.
Your approval in writing via a Digital Proof document acts as final approval of the designs exactly as they appear within the Digital Proof. It is your responsibility to carefully proof all artwork and check for any spelling errors or other details. In no event will Signed By Shaun be responsible for incorrect text, omissions or any other mistakes on your artwork, regardless of what was supplied in your content form. If there are errors discovered within the text after the digital proof has been approved, Signed By Shaun will revise the design, and the customer will be responsible for the re-printing fee of the printed material. If final prints do not match the designed content represented in the final digital proof that has been approved, we will offer a reprint of the order free of charge, and accelerate this as soon as possible to expiate our error.
You will receive your first proof within 5 business days of us receiving your content form. Please factor in extra time for the final revision. Once you have approved your design, the turnaround time printing is up to two weeks. Though we aim to get these out as soon as possible. We always do our best to deliver within these timeframes, but please note that custom orders may take longer.
We cannot guarantee that all paper and envelope options displayed on our website will be available at the time of your order, particularly during peak wedding season. In the event that your paper and/or envelope selection is unavailable we will suggest a suitable alternative.
All artwork and images are owned by Signed By Shaun and we maintain full legal ownership of the artwork included within your printed stationery. Under no circumstances may Signed By Shaun artwork be reproduced or repurposed within any print or digital media, resold or otherwise used for personal or commercial gain.
Returns & Cancellations
As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances.
All pricing on our website is in AUD. If we need to invoice you for any additional changes, these will also be invoiced in AUD.
Shipping is provided through Australia Post and requires a signature on delivery. Tracking information is provided with every package. Signed By Shaun will not be held responsible for any item that is damaged, delayed or lost during shipping. Pick ups are also available if you would like to collect yourself, Signed By Shaun is located on the Gold Coast, Queensland. International shipments may be subject to duties and taxes determined by the country to which we are shipping.
Oversized products like Seating Charts and Welcome Signs will be delivered through a Courier selected at the time of purchase.